Privacy Policy

Depending on how you interact with us, we may collect the following types of personal information:

Contact details

Your name, email address, phone number, billing address and shipping address — the essentials we need to get your wand to you.

Payment information

Credit or debit card details and other payment information needed to process your order securely. We never store your full card details — this is handled securely by Shopify and our payment providers.

Account information

If you create an account with us, we store your username, password, and any preferences or settings you choose.

Order & transaction details

The items you browse, add to your cart, purchase, return or exchange — and your order history with us.

Messages you send us

If you get in touch with our support team, we'll keep a record of that conversation so we can help you properly.

Device & usage information

Technical information like your IP address, browser type, and how you navigate our website — collected automatically to help us keep things running smoothly and securely.

We collect your information from a few different places:

• Directly from you — when you place an order, create an account, or get in touch with us.
• Automatically — through cookies and similar technologies when you browse our website.
• Our service providers — like Shopify, who help us run our store and process your payments.
• Third-party partners — such as advertising or analytics platforms that help us understand how our store is performing.

We only use your information for genuine, legitimate reasons:

To process and fulfil your order

This is the big one. We use your details to take payment, pack your wand, arrange shipping, and keep you updated every step of the way.

To run and improve our store

We use browsing and usage data to make our website better, fix any issues, and personalise your shopping experience.

To send you useful communications

Order confirmations, shipping updates, and any important account information. We'll also occasionally send marketing emails if you've opted in — but you can unsubscribe any time, no hard feelings.

To keep things safe and secure

We use your information to detect and prevent fraud, protect our customers, and keep our platform secure.

To meet our legal obligations

Sometimes we're required by law to retain or share certain information. We'll only ever do this when legally required to do so.

We only share your information with people who genuinely need it to help us run our store and serve you:

• Shopify — our store platform, which processes and stores your data on our behalf. You can read Shopify's privacy policy at shopify.com/legal/privacy.
• Shipping and fulfilment providers — so your wand actually gets to you.
• Payment processors — to securely handle your payment.
• Marketing and advertising partners — to help us reach customers who might love Pixie Pay. You can opt out of targeted advertising at any time (see Your Rights below).
• Legal or regulatory authorities — only when required by law.

Our store is hosted and powered by Shopify. This means Shopify collects and processes some of your personal information as part of providing our platform — including information about how you browse and shop with us.

Shopify may also use data from your interactions with our store (and other Shopify merchants) to help provide and improve their services. In these cases, Shopify acts as an independent data controller. You can learn more about how Shopify handles your data and exercise your rights directly with them at privacy.shopify.com.

Like most online stores, we use cookies — small files stored on your device — to help our website work properly, remember your preferences, and understand how people use our site.

Some cookies are essential (our store won't work without them). Others are used for analytics or advertising, and you can opt out of those if you prefer. Most browsers let you manage or disable cookies in your settings.

Depending on where you live, you have real rights over your personal information. Here's what they are:

We take security seriously. Our store is hosted on Shopify's secure platform, and all payment information is encrypted and handled in accordance with PCI-DSS standards. We use reasonable technical and organisational measures to keep your data safe.

That said, no system is 100% foolproof — no one can genuinely guarantee perfect security online. We recommend not sharing sensitive information over unsecured channels, and keeping your account password private.

We retain your personal information for as long as needed to provide our services, comply with legal obligations, or resolve any disputes.

Because we ship worldwide and use global platforms like Shopify, your personal information may be stored or processed in countries other than your own. We take steps to ensure appropriate safeguards are in place when transferring data internationally.

For customers in the UK or European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses where applicable.

Our store is not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

If you're a parent or guardian and believe your child has provided us with their information, please contact us at hello@magicpixiepay.com and we'll delete it promptly.

We may update this Privacy Policy from time to time — for example, if we add new features, change how we operate, or need to reflect updates in privacy law. When we do, we'll update the "Last Updated" date at the top of this page.

We recommend checking back occasionally if this is something you care about. If changes are significant, we'll do our best to let you know.